FAQ Center of KeepMusic YouTube Music Converter
[1] Launch KeepMusic YouTube Music Converter on your Windows computer and log in to your YouTube Music account. Please note that KeepMusic will not alter any information in your account.
[2] Click the Profile icon and the registration page will open. Enter your registration email and license code, which you received via email, into the provided fields. Then click Register to complete the registration process.
If you see an "Invalid Code" error when activating KeepMusic, please check the following:
[1] Make sure your license matches the KeepMusic version and platform you purchased. Windows and Mac license codes cannot be used interchangeably.
[2] Make sure both are entered exactly as shown in your purchase email. Please check for extra spaces or incorrect characters.
[3] Each license code supports one device. If the code is already activated on another device, please deactivate it there before activating it on your current device.
If you still get the Error Message, please contact our support team via support@keepmusic.io for help.
In general, the new license key will be sent to the email address once the subscription is renewed. If you do not receive the license key after auto-renewal subscription, please check your Spam E-mail folder just in case it was incorrectly classified as spam. And you can provide registered email address and order ID to our support team via support@keepmusic.io. We will reply to your message within 24 hours on weekdays and 48 hours on weekends. And we will send you the newly updated license quickly.
In order to meet people's needs and provide a better service, KeepMusic offers 2 subscription plans. Below are something should be informed:
1. There are 2 types of subscription plans for your choice (1 year/ Lifetime). Your plan will determine how long you can use the program to save tracks from YouTube Music.
2. If you purchase a 1-year subscription, to ensure the service, the license type will auto-renew after 1 year. If you don't need it anymore, you can cancel the next subscription at any time before the renewal date.
3. Each license can be used on one PC only.
4. KeepMusic commits a 100% money-back guarantee within 5 days for KeepMusic YouTube Music Converter 12-month plan, and 30 days for the lifetime plan. For more details, please visit Refund Policy.
If you have other questions about the subscription, please read KeepMusic Subscription FAQ.
Yes, KeepMusic YouTube Music Converter supports batch conversion, so you can add the entire playlist to convert. Besides, you can convert multiple playlists at one go.
KeepMusic supports online music playback, please make sure you have downloaded the latest version of the program.
1. Please make sure that you have installed the latest version of the program. Please make sure the songs you want to convert can be played normally on KeepMusic or on the YouTube Music web player in Chrome.
2. Please don't connect an external audio device to your computer during the conversion and don't play YouTube Music on other devices at the same time.
If the problem persists, please contact the support team. Email to support@keepmusic.io
Yes, you can. KeepMusic YouTube Music Converter supports to download songs with YouTube Free and YouTube Premium accounts.
The latest version of KeepMusic YouTube Music Converter supports saving the converted songs in the same order as the original playlist. Just remember to add "Playlist" in the "Output File Name" section.
KeepMusic YouTube Music Converter supports MP3, AAC, WAV, FLAC, AIFF, and ALAC output formats. You can choose the format that best fits your needs, whether you want a smaller file size or higher-quality audio.
The application supports macOS 11 or above, including macOS 26 Tahoe. Systems running versions earlier than macOS 11 are Not supported. In that situation, please either upgrade to macOS 11 or above, or use the Windows edition instead. If you are a paying user and cannot upgrade, a free license for the Windows version can be issued. Please feel free to contact KeepMusic Customer Support Team at support@keepmusic.iofor assistance.
On ARM-based systems, the “nativeBridgeHelper” message appears when your operating system requires confirmation to grant authorization. Simply enter your computer’s username and password to allow the program to function correctly. Your login information remains completely secure; it is never stored or transmitted and is used solely by your operating system to complete the verification.
Before contacting support, please try the following steps:
[1] Update to the latest version: Go to Menu > Check for Updates in the program, or download the latest version from our website.
[2] Clear the program cache: Go to Menu > Clear Caches and try again.
[3] Check your account status: Make sure you can log in to your account normally through a web browser and that your YouTube subscription is still active.
If the above steps do not resolve the issue, click Feedback in the bottom-left corner of the program to report the problem. You can also contact our support team at support@keepmusic.io.
Please describe the problem, the troubleshooting steps you have already tried, and the results. If possible, also include screenshots or a screen recording and the program logs to help us identify the issue.
